8/1/08:
I thought this would be a great company to roll over to when SunRocket went out of business. I was wrong. The little box used to connect you to cable home phone service didn't work 1/2 of the time, and when it did, the calls bounced and delayed like I was talking to someone in another country. After about 7 months of service I found the only way to make this device work was to unplug and re-plug it in every time. I tried to contact customer service, but it takes so long I gave up many times. More than 3 times I was waiting my turn, then just abruptly disconnected, making me start over. Talk about burning cell minutes and raising blood pressure! Whew! So, contract is up 10/08 - I got 15 months for the price of 12. They have been sending me emails telling me my account is up 7/08 and they will be charging my card now for the monthly rate of $19.99. I finally did manage to get a new "box" to see if my problems would be solved. Nope. Now I get a dial tone, I dial a number, it rings once and then drops. Useless and I will challenge them with the BBB the first chance I get if they screw me in any way when I cancel. If you cancel within the first year, you're charged $39.95 for the pathetic honor to ever have used these people to begin with. So, I'm gone! Ck out the recommendation for T-Mobile's "@Home" service above!
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